Applications are now being accepted for the Full-Time position of Deputy Human Services Director as further described below. Although the position is not anticipated to be vacant until June 15, the City seeks to have the successful candidate begin employment a short time prior to that date to allow for transition and overlap.
JOB TITLE: Deputy Human Services Director
AFFILIATION/GRADE: Lebanon Assistant/Deputy Directors, Grade 9
COMPENSATION RANGE: $1,403.45 - $1,894.92 weekly
DEPARTMENT: Human Services
CLOSING DATE: February 13, 2026
POSITION OVERVIEW:
The Deputy Human Services Director provides administrative support to the Director of Human Services, with an emphasis on helping to administer general assistance in a timely, professional, and respectful manner. The employee greets the public, provides appropriate information and referrals, and assists in determining eligibility for the City of Lebanon’s General Assistance Program in accordance with the City’s General Assistance Program Guidelines and State Statutes. The employee also represents Lebanon Human Services at community meetings and coordinates activities with outside agencies/organizations.
Essential Job Functions:
The essential functions, or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
An employee in this position may be called upon to do any, or all, of the following essential duties:
• Answers telephone, screens calls, schedules appointments, provides information and referral to callers, service providers, and the community. Logs referrals made to other resources.
• Educates Lebanon residents on the General Assistance Program, completing the application for assistance, and providing supporting documentation.
• Assists applicants with completing the application for assistance if applicants are unable to do so.
• Uses a trauma-informed approach when working with applicants.
• Provides advocacy for clients, when necessary, with agencies and vendors (i.e., landlords, utility companies, service providers).
• Enters client information from application for assistance into NH GAP database.
• Contacts landlords, other human service agencies, employers, attorneys, medical providers, banks, and other institutions to collect and/or verify information about an applicant.
• In consultation with the Human Services Director, makes decisions regarding eligibility for assistance. In absence of the Human Services Director, makes independent decisions regarding the eligibility for assistance.
• Verifies work search logs, calling employers to confirm that clients have submitted an application for employment.
• Assists clients with transmission of documents to other agencies in support of obtaining or maintaining benefits.
• Monitors client case plans, assists and advises clients about maintaining compliance with conditions of assistance, and sanctions clients, as necessary.
• Makes home visits, as necessary.
• Provides ongoing trauma-informed case management to households with complex situations.
• Assists in managing Fair Hearings process, detailed in the General Assistance Program Guidelines.
• Assists the Director in collaborating and negotiating with other social service agencies to coordinate efforts and maintain cooperative and efficient relations.
• Accepts reimbursements from clients and records payments in the NH GAP database.
• Maintains current lists of landlords, affordable housing programs, and other community resources, updating them as needed.
• Assists with maintaining the Human Services records management system.
• Assists with maintaining an orderly and updated Human Services Webpage.
• Assists with preparing monthly reports for the City Manager.
• Assists the Director in identifying potential sources of reimbursement for assistance provided.
• Maintains brochures and supply of applications from outside service agencies.
• Assists with maintaining a clean, organized, professional office environment.
• Coordinates regional efforts and events with outside agencies/organizations, as directed.
• Represents Lebanon Human Services at service provider meetings and community meetings, as directed.
• Performs similar or related work as required, directed or as situation dictates, and has the authority and responsibility for administering the general assistance program in the Director’s absence.
Recommended Minimum Qualifications:
Education, Training and Experience:
• Bachelor’s Degree in Social Work, Human Services, or related field
• Minimum of five years’ experience in a social service agency or related organization, preferably with both direct client service and administrative experience.
Other combinations of education and experience that qualify an individual to perform the requisite job duties and responsibilities may be considered.
Licenses/Certifications:
• Valid driver’s license.
Knowledge, Skills, and Abilities (KSA’s) for Position:
An employee in this class must have the following knowledge, skills, and abilities upon application:
Knowledge:
• Knowledge of City, State and Federal laws/regulations concerning welfare programs.
• Knowledge of Federal and State benefit programs.
• Knowledge of social services delivery system in the Upper Valley.
Skills:
• Excellent technology skills, including the use of word processing and spreadsheet programs, and the use of City and State computer programs.
• Excellent recordkeeping skills, attention to detail, and accuracy.
• Trauma-informed and de-escalation skills.
Ability:
• Ability to work effectively with clients, using a trauma-informed approach, while maintaining personal and professional boundaries.
• Ability to work effectively with the general public, government officials, public and private social service organizations, and businesses, while maintaining personal and professional boundaries.
• Ability to work independently and with minimal supervision; ability to prioritize work; ability to apply critical thinking and sound judgment in problem solving to address client and City needs.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Remain Stationary: More than 2/3
• Move: Up to 2/3
• Communicate: More than 2/3
• Operate: More than 2/3
• Ascend/Descend: Up to 1/3
• Position Self: Up to 1/3
• Reach: More than 2/3
• Distinguish: More than 2/3
• Vibration: None
• Move up to 10 pounds: Frequently
• Move up to 30 pounds: Occasionally
• Move up to 60 pounds: Seldom
• Move up to 100 pounds: Never
• Move more than 100 pounds: Never
Job Environment:
Regularly required to walk, stand, sit, talk, and hear; operate office equipment; pick up paper, files, and other common office objects. Ability to view computer screens and work with details for extended periods of time. Office work is performed under typical office conditions; the noise level is moderate. Has access to department-related confidential and/or sensitive information including financial records, all department-related confidential information, resident information, the disclosure of which would cause a significant breach of trust and seriously damage the reputation of the department. Errors in judgment could result in hardship to the city's citizens, lower standards of service to the community, monetary loss or legal repercussions and possible negative public relations for both the department and the city.
Hours/Days of Work:
Monday - Friday, 8:00 AM - 4:00 PM.
To apply, please visit the City’s “Career Portal” application system at https://lebanonnh.gov/1414/Employment-Opportunities to create an account and apply on-line by the deadline date.