The City of Portsmouth is seeking a detail-orientated, customer-focused Operational Support Coordinator to serve as the primary administrative and customer service contact for the Department to Public Works. This position plays a central role in ensuring residents, contractors, and internal staff receive timely, accurate, and professional support.
Salary range: Starting salary range is $55,898.37- $67,944.82 a year per the Professional Management Association (PMA)
Hours: Full time, 37.5 hours a week
Schedule: Monday-Friday: 8am-4:30pm
We encourage you to apply even if you don’t satisfy every single bullet on this list.
The City offers a generous compensation and benefits package that includes retirement paid time off including vacation holidays medical & dental insurance flexible spending account professional development career growth longevity incentives and more!
NATURE OF WORK
The purpose of this position is to serve as the primary customer service and administrative support contact for the Public Works Department. The incumbent responds to all incoming calls and inquiries; enters and tracks service requests and complaints in the department’s work management system; routes requests to the appropriate manager, supervisor, or City department; maintains departmental logs and records; and issues and manages street excavation, flagging, property encumbrance, and new water, sewer, and stormwater permits.
The position operates a central telephone system; office computers; work order and customer-service tracking platforms; permitting and licensing software; and public works communication radios. The incumbent is also cross‑trained to provide essential support for Utility Billing activities, including customer inquiries, account updates, and coordination with Water/Sewer Billing and Meter staff.
The incumbent functions as a member of a cross‑divisional team with the Utility Billing staff, collaborating daily to ensure accurate billing processes, timely service order coordination, and consistent customer communication across the Department of Public Works.
MINIMUM REQUIRED QUALIFICATIONS
Candidates for this position must have a high school diploma or equivalent (GED) and have taken supplemental or additional training in business or a related field. Applicants must be computer‑literate with strong knowledge of Microsoft Office and the ability to learn new technologies. A minimum of five (5) years of administrative or customer service experience involving modern telephone systems and office software is required, or any equivalent combination of training and experience. Prior knowledge of excavations, municipal operations, utility systems, or customer service procedures is preferred.
For full job description and to apply, please use this link: https://cop.criterionhcm.com/jobs/481/1/#495