Parking Operations Superintendent

PARKING OPERATIONS SUPERINTENDENT - 5293

GRADE - 120

PAY RANGE - $75,457.41 - $84,927.98/yr - plus a comprehensive benefits package

https://www.manchesternh.gov/Departments/Human-Resources/Employment

GENERAL STATEMENT OF DUTIES:

Plans, coordinates, manage and directs the activities of the City’s Parking Operations Officers; assists with parking programs, maintenance, facilities contracts and capital improvement programs; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS:

The principal function of an employee in this class is to plan, coordinate, manage and direct the activities of the City’s Parking Control Officers; assists the Parking Manager with overall parking operations, programs, maintenance, facilities contracts and capital improvement programs; The work is performed under the supervision and direction of an assigned supervisor but considerable leeway is granted for the exercise of independent judgement and initiative. Supervision is exercised over the work of all employees within the Parking Division. The nature of the work performed requires that an employee in this class establish and maintain effective working relationship with public officials, local agencies, property owners, leaseholders, other public/private organizations and the general public. The principal duties of this class are performed in both an indoor office environment and external streets and parking garages.

EXAMPLES OF ESSENTIAL WORK:

• Plans, coordinates, manages and directs the activities of the City’s Parking Operations Officers;
• Assists with planning, development and administration of on-street and off-street parking facilities and programs and priorities;
• Assists with long range planning of activities and programs related to public parking facilities and on-street parking areas;
• Assists and implements recommendations for policies and procedures;
• Maintains public parking assets;
• Conducts parking needs analysis and design parking management plans;
• Selects, assigns, monitors, evaluates and provides professional and technical guidance to staff engaged in the management of field operations, receivables, public counter and banking, cash handling, revenue estimation, qualify control, parking meter collection and maintenance, procedural compliance;
• Participates in the preparation and administration of the division budget;
• Participates in the long-range planning of programs and facility needs related to on-street and off-street parking management;
• Assists in the review of specifications for operational elements of construction, reviews architectural designs and assists in the selection of contractors;
• Assists with the management, negotiation, development, administration, monitoring and evaluation of complex parking management contracts to include facility operations, revenue control, equipment selection and operation, customer relations;
• Assists in the management of audits of parking facility operations and recommends annual rate changes and revenues to the Board of Mayor and Aldermen;
• Assists in the evaluation of new products, the development of specifications and the development of bid packages for future purchases;
• Establish and monitor collections and revenue control systems;
• Provides guidance and demonstrations to new employees in similar positions;
• Keeps supervisors informed of work progress, issues, and potential solutions;
• Attends meetings and training to stay current on relevant practices and developments;
• Responds to citizen inquiries courteously and promptly;
• Coordinates regularly with others to enhance interdepartmental efficiency; and
• Performs additional duties as required by the classification.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

• Comprehensive knowledge of parking operations and procedures for parking programs;
• Comprehensive knowledge of current principles and practices of public parking;
• Comprehensive knowledge of budgetary principles within a municipality;
• Ability to devise and implement programmatic solutions to address on-street and of-street parking customers and achieve revenue goals;
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
• Ability to market parking and lease services to a diverse customer base;
• Ability to analyze, interpret and explain parking regulations and codes;
• Ability to communicate clearly and concisely both verbally and in writing;
• Ability to negotiate contract and other agreements on facility uses;
• Ability to collect, compile, analyze and interpret data;
• Ability to use logical and creative thought processes to develop solutions;
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
• Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology;
• Integrity, ingenuity and inventiveness in the performance of assigned tasks.

ACCEPTABLE EXPERIENCE AND TRAINING:

• Graduation from an accredited college or university with a Bachelor’s Degree in Public Administration preferred but not required with applicable experience.
• Three to five years of progressively responsible administrative/management experience within a large organization working in on-street and off-street public or municipal parking;
• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

REQUIRED SPECIAL QUALIFICATIONS:

• Valid Driver’s License;
• On call status;
• Designation of Certified Parking Professional (CPP) from the National Parking Association or Certified Administrator of Public Parking (CAPP) from the International Parking Institute preferred.

ESSENTIAL PHYSICAL ABILITIES:

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively;
• Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to monitor assigned areas;
• Sufficient
• Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a vehicle;
• Sufficient strength and endurance with or without reasonable accommodations, which permits the employee to lift and carry, through a full range of motion, up to 50 pounds occasionally, 20 pounds frequently and 10 pounds continuously;
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to have access to all areas of the City.