Starting salary range is $54,354.70 - $66,068.47 a year per the Professional Management Association (PMA) Working Agreement. Detailed information about the PMA Working Agreement including salary schedule and benefits can be found here: https://www.cityofportsmouth.com/hr/employment-contracts
NATURE OF WORK
This position is primarily responsible for accurately processing and maintaining the City’s utility accounts including the monthly utility billing, final utility billing, and all other clerical functions in association with the position to provide for the orderly functioning of the Billing Office. The incumbent plans and carries out daily work with independence and serves as a front-line customer service representative in the Utility Billing Office. This position requires an individual who can exercise independent judgement and is able to interact with the public with tact and courtesy. Incumbent will use a fair amount of discernment in determining when customer issues need to be escalated to their supervisor.
MINIMUM REQUIRED QUALIFICATIONS
Candidate for this position must have a high school diploma or equivalent and taken supplemental or additional training in bookkeeping. Two (2) years' experience in clerical, bookkeeping or related field. Minimum of two (2) years' experience in direct customer service. Proficient experience using Microsoft 365 and Excel. Prior experience with A/R Billing and Collections is desirable.
For full job description and to apply, please use this link: https://cop.criterionhcm.com/jobs/481/1/#441