Welfare Specialist I - Welfare


Welfare Specialist I - Welfare (Open Positions: 1)

Department: Welfare
Job Status: Full-Time
Shift: 8:00 AM - 5:00 PM
Days Worked: Mon., Tue., Wed., Thu., Fri.
Hour Per Week: 40
Rate of Pay: Pay Range $43,198.81 to $61,591.14 - plus comprehensive benefits package
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 Job Description

Do you like to help people and give back to the community? 

Grade 16

Extensive benefits package.

General Statement of Duties

The Welfare Specialist I will assess applicants’ need for local welfare assistance and will help applicants access other local services which they may qualify for. The ideal candidate will have the ability to multitask in a fast paced environment while providing exceptional customer service to a diverse population. They will perform a variety of high level clerical and social service duties. Knowledge of social service agencies in the Manchester area a plus. Performs directly related work as required.

Examples of Essential Work

  • Interviews applicants to determine their economic and social service needs and refers them to a Welfare Specialist II or an appropriate resource;
  • Answers all incoming calls;
  • Interviews applicants with immediate emergency assistance needs, makes eligibility determination and provides assistance as applicable;
  • Reviews and verifies confidential client information;
  • Coordinates resources and provides immediate service intervention as needed;
  • Monitors and reacts immediately to security devices if client becomes hostile or violent;
  • Maintains paperwork necessary for the department;
  • Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions; and more.

Acceptable Experience and Training

  • Graduation from an accredited college or university with a Bachelor's Degree in a related social science field; and
  • Some experience in social services; or
  • Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

Required Special Qualifications

  • None.
City of Manchester
Close Date: 
Friday, September 30, 2022
Pay Range $43,198.81 to $61,591.14 - plus comprehensive benefits package