We are looking for an Operations Coordinator to monitor, oversee, and coordinate normal and emergency operations activities consistent with NHEC’s policies and procedures utilizing various data, control, and communication systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinating and monitoring: activities of operations personnel, energy control systems and procedures, outage management system, and communication systems as required for construction, maintenance, and outage restoration consistent with NHEC’s safety procedures, and restoration plan.
- Monitoring security and fire alarm systems and initiating response according to established procedures.
- Creating emergency Digsafe tickets as required.
- Responding to member complaints/concerns or assisting the member in reaching the
Department or section to which concerns should be addressed.
- Supporting the purpose, vision, mission, and values of New Hampshire Electric Cooperative.
- Other duties as assigned.
EDUCATION AND EXPERIENCE:
High school diploma required. Associates degree in Electrical Technology or Electrical Theory preferred.
Minimum of four (4) years as an Apprentice or 1st Class Line worker or 3 years’ experience as a Control Center Operator for an electric utility. Electrical switching or control room operator experience may substitute on a year-by-year basis.
JOB KNOWLEDGE AND ABILITIES:
A training period will be necessary to learn the requirements of the job. The length of the training period will be based on experience, education, and aptitude. Emergency response is desired. Employee must have a telephone and be able to report to Communications /Control Center at a reasonable reporting time during emergencies.
Employee will be expected to quickly develop a good working use of computer systems. Experience with the use of a personal computer is desirable. Must be able to work independently without supervision and be able to make immediate and effective decisions. Must have excellent organizational skills and be able to effectively coordinate functions of the Control Center during stressful system outage situations. Must be able to maintain a calm and professional demeanor and attitude when dealing with members and other employees. Must possess knowledge in interpretation of system maps, line feeds, system locations, work order procedures, company policies and FCC rules and regulations. Must have the ability to maintain accurate reports and records. Must have excellent telephone and two‐way radio skills.
General Office environment: work performed primarily while sitting at workstation. This position is a 24‐hour rotating shift position, which includes shifts of up to 12 hours in duration and includes weekends and holidays.
Assistance with power restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support power restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays which may involve considerable extra hours. To meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours.
NHEC offers a comprehensive benefits package which includes a defined benefit pension plan.
NHEC is an Equal Employment Opportunity/Affirmative Action Employer
APPLY AT: https://www.nhec.com/careers/#current-openings