Member Solutions Representative

The Position:

Reporting to the Member Solutions Supervisor, the job responsibilities for the Member Solutions Representative will include the following:

• Provide service to members and the general public who call, email, or visit NHEC by providing information, answering questions, and resolving issues.
• Support the member by providing appropriate and innovative solutions to our members and customers by listening, responding to and making courageous decisions.
• Promotes core program initiatives.
• Assures quality service to a member or prospective member by answering phone calls, emails, or visits to the office for new line construction, service upgrades, retirement and relocation work and resolving member inquiries concerning construction schedules, costs, right of way problems and tree cutting issues.
• Provides service to members by answering telephone calls directed to NHEC; initiates service orders in response to member’s requests to establish or discontinue electric accounts; initiates new accounts and maintains member records by updating account information.

The Person

• First and foremost, someone who will be energized and excited about NHEC’s mission and will thrive with the opportunity to enhance an already great organization.
• An inquisitive, open mind – someone who is interested in finding creative solutions and new ways to support the organization.
• High school diploma or equivalent required. Courses in typing, Business English, bookkeeping and personal computers is very desirable. An advanced degree is preferred. 
• Two years of utility background preferred including customer service, billing and collections. Knowledge of personal computers and NISC utility billing system desirable.  Courses in customer service desirable.
• Normal office conditions with the ability to work remotely a few days pers week. Working hours will be scheduled. Must be available for callouts during emergency outage situations.
• Must have good organizational skills and the ability to communicate effectively.
• Assistance with power restoration efforts is required of all employees

The Cooperative offers a comprehensive benefits package which includes a defined benefit pension plan.

NHEC is an Equal Opportunity/Affirmative Action Employer