IT Help Desk (Part-time)

Working hours: 8:00am-12:00pm Monday through Friday.

Responsibilities:

Troubleshoot and handle service issues, approvals, and remote installations in a timely manner.

Foster good customer relations and service at all times.

Monitor and maintain the knowledge database functionality to include tracking tickets issued, outstanding, completion time etc.

Maintenance of IT equipment such as PC's, network printers, and peripherals such as label printers and bar code scanners.

Troubleshooting WAN/LAN and wireless connectivity issues

Desktop/Laptop image creation and management

Cell phone setup, migration, and maintenance

IP Phone setup and support

CMS Website publishing

Documentation

Skills:

Proven ability and desire to rapidly understand ever-changing and new technology, and quickly become an "expert" in its use and the ability to effectively support it in a fast paced environment.

Must have excellent problem solving and analytical skills

Demonstrated ability to work in a team environment

Excellent time management and communication skills

Responsible and reliable, with a good work ethic and positive attitude.

Ability to monitor network and servers.

Requires the ability to lift up to 25lbs, bend, squat, reach, and twist. 

Education: Associates Degree or equivalent certification courses

Experience: Entry Level

Qualifications: Certifications a plus but not required

Experience in technical support of PC's and networks in a Microsoft environment

Knowledge of active directory, Domains, Windows 10, and recent MS Office Suites (2010 through 2019) including support of MS Excel, Outlook, and Access.

Knowledge of TCP/IP configurations.

An application is required.  Applications must be submitted online @ www.concordnh.gov.  For more information on applying, call (603) 225-8535 (voice) or TTY at 800-735-2964 or 7-1-1. 

"An Equal Opportunity Employer M/F/DP/V and LGBTQ”