Communications Specialist (Dispatcher)
The Communications Specialist shall have the ability to maintain composure and work effectively and efficiently in stressful situations involving law enforcement, fire, and emergency medical operations; and be able to communicate efficiently both orally and in writing. Applicants must be able to work successfully with supervisors, other Town employees, and the public; and shall possess exceptional telephone and public relations skills. The Communications Specialist shall have a high attention to detail in obtaining information from the public and other sources that is then analyzed and provided to first responders. The responsibilities of this position include, but are not limited to:
ü Providing accurate information to the public.
ü Providing clear and concise critical information and data to emergency first responders (police, fire, emergency medical services) by voice using a law enforcement land mobile radio system and by data over department secure mobile data terminals.
ü Receiving walk-in and telephone complaints then dispatch the appropriate response. Preparing, processing and maintaining various records, reports, and files as required.
ü Monitoring neighboring police radio frequencies, and dispatch response to emergency situations.
ü Calling police, fire, rescue, highway, water, utility, and repair crews as needed.
ü Keeping logs and making appropriate computer entries showing all pertinent information received during a shift.
ü Receiving and transmitting reports and complaints that come to the Dispatch Center from any source, as required.
ü Type correspondence, reports, forms and cross-index then file the same; or enter information into the appropriate computer system.
ü Communications Specialist is shift rotation position and the selected candidate will need to be able to work days, nights, mid-nights, weekends and holidays.
High school graduate or GED certificate required; Associates Degree in related field preferred, and one year experience as Communications Specialist in an emergency communications center; or any equivalent combination of education and experience which demonstrates possession of the required knowledge, skills and abilities. Knowledge in the techniques and practices of emergency communications, use of radio, telephone, computer, and office machine technology is preferred. Due to the sensitive nature of information accessed by this position from local, State and Federal sources, appointees to this position must complete an extensive background investigation(s) and be able to obtain and maintain Department security clearance.
(This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.)
APPLICATION PROCEDURE: A Bedford Police Department specific application may be obtained online https://www.bedfordnh.org/230/Employment-Opportunities. Please attach in email to: Jobs@Bedfordnh.org OR, mail completed applications to:
Bedford Town Offices
Human Resources Department
24 North Amherst Road
Bedford, NH 03110
APPLICATION DEADLINE: Open until filled.