NHLGC Risk Services - eMember Q and As

Frequently Asked Questions

Below are some frequently asked questions from our individual members. Just click on the one that interests you to read the answer. Always consult the LGC HealthTrust materials you received upon enrolling with us for more detailed information. If you still have unanswered questions, please call us between 8:30 a.m. and 4:30 p.m. weekdays at 800.527.5001 (toll free) or 603.226.2861 (Concord area). You can also e-mail us at: memberservices@nhlgc.org.

Do I need to notify LGC HealthTrust if I change my name, phone number, address or the number of dependents covered under my insurance plan with you?

What is LGC HealthTrust?

What is LGC HealthTrust's relationship with Anthem Blue Cross and Blue Shield?

What should I do if I want to change my primary care provider (PCP) or if the health plan ID card I received has the wrong PCP listed for me or for one of my dependents?

What kinds of discounts are available to me through Anthem Blue Cross and Blue Shield's SpecialOffers@Anthem program if I have medical coverage from LGC HealthTrust?

What benefits are employees who have been called to active or training duty as reservists entitled to upon returning to work after uniformed service?

What is eMember Services?

Do I need to notify LGC HealthTrust if I change my name, phone number, address or the number of dependents covered under my insurance plan with you?

Yes. It's important to notify our Member Services Department as soon as possible if you need to make any of those changes. This will assure that our member records are accurate and you continue to receive timely LGC HealthTrust mailings. You can provide those updates to your employer group's Benefits Administrator for them to share with us using an LGC HealthTrust change form. You can also contact us directly by:

Calling our toll free number 800.527.5001 (8:30 a.m. - 4:30 p.m. weekdays).
E-mailing memberservices@nhlgc.org .
Writing to New Hampshire Local Government Center LGC HealthTrust,
Member Services, PO Box 617, Concord, NH, 03302.

Please provide your LGC HealthTrust ID card number whenever you contact us.

What is LGC HealthTrust?

LGC HealthTrust is a nonprofit membership organization devoted to providing a full range of employee benefit programs exclusively to schools, municipalities, counties and other quasi-municipal entities in New Hampshire. It provides employee benefits to more than 105,000 New Hampshire employees and their dependents, including medical plan options with comprehensive, prescription drug and dental care coverage plus health management programs, group life insurance, short- and long-term disability programs and workers' compensation. Founded in 1984 by the New Hampshire Municipal Association, LGC HealthTrust is a program of New Hampshire Local Government Center (LGC) which is governed by a 31-member Board of Directors with school, county and employee representation. LGC HealthTrust's benefit programs are administered or insured through highly respected companies, including Anthem Blue Cross Blue Shield, Northeast Delta Dental, EyeMed Vision Care, Health Resources, Caremark and Gordian Health Solutions.

What is LGC HealthTrust's relationship with Anthem Blue Cross and Blue Shield?

Our 24-year partnership with Blue Cross and Blue Shield specifically offers LGC HealthTrust covered members with comprehensive provider networks and worldwide recognition of their plan ID card as well as claims processing and customer service support.

What should I do if I want to change my primary care provider (PCP) or if the health plan ID card I receive has the wrong PCP listed for me or for one of my dependents?

To make PCP changes, or correct a PCP listing on your health plan ID card, please call Anthem Blue Cross and Blue Shield directly at the Customer Service phone number listed on back of your ID card.

You can also make a PCP change by using MyAnthem, Anthem Blue Cross and Blue Shield's personalized member Web site. Just visit www.anthem.com, click on the "Members" tab and then select the "New Hampshire" site option to access the MyAnthem link.

What kinds of discounts are available to me through Anthem Blue Cross and Blue Shield's SpecialOffers@Anthem program if I have medical coverage from LGC HealthTrust?

Our health-covered members can save on a variety of health-related products and services through the SpecialOffers@Anthem program. Those savings include discounts on hearing tests and aids through HearPO. SpecialOffers@Anthem also lets our health-covered members obtain valuable discounts on massage therapy, family and home products, books and educational tools, and health and beauty supplies. For more details, visit www.anthem.com. Just click on the site’s "Members" tab, select "New Hampshire" from the drop-down box, click on "Enter" and login to MyAnthem^TM to access "Special Offers."

What benefits are employees who have been called to active or training duty as reservists entitled to upon returning to work after uniformed service?

Upon returning to work after uniformed service, individuals are generally entitled to all benefits they had at the time service began per the Uniformed Service Employment and Reemployment Rights Act of 1994 (USERRA). For more USERRA information, visit the U.S. Department of Labor's USERRA Advisor Web site at http://www.dol.gov/elaws/userra.htm. It's designed to help employees and employers understand their rights and responsibilities under numerous Federal employment laws.

What is eMember Services?

eMember Services is a secure part of HealthTrust Online that allows LGC HealthTrust individual members to complete enrollment and wellness paperwork. To learn more, download our eMember Services Frequently Asked Questions* sheet. It includes details on how access eMember Services for ease of completing Smart Forms, downloading printable forms and viewing items in LGC HealthTrust's Document Warehouse.

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